Customer Support

Security Notice - DO NOT share OTP or PASSWORD or 2FA, it’s confidential:

Bitcoin India™ staff NEVER call you asking for PASSWORD or OTP or 2-factor authentication codes or request that you install remote login software on your computer/mobile. please DO NOT SHARE it with anyone, via e-mail, or sms or over phone. Sharing it with anyone gives them full access to your Bitcoin India™ Wallet. If anyone claiming to be associated with Bitcoin India™ Support requests this information, immediately contact us. Thank u!

Phone based customer support team can be reached at:

Toll Free: 1800-313-0344

Toll Free: 1800-102-9852

Phone-1: +91 63810 43435 (English)

Phone-2: +91 63810 48493 (Hindi)

Phone-3: +91 63810 70610 (Telugu/Tamil/Kannada/Malayalam)

Phone-4: +91 63810 91362 (Gujarati/Punjabi)

Phone-5: +91 63810 81447 (Bengali/Odia)

Hours of Operation: Mon – Sat, 9am – 6pm.

WhatsApp based Chat support can be reached at: +91 868 000 9649

Submit your request via support ticket system (24/7) at: https://bitcoin.zendesk.com/hc/en-us/requests/new

Please use below e-mail addresses to reach respective Customer Support Teams for assistance/resolution, thank you.

Please submit only one ticket for your issue. Creating multiple submissions for the same issue will result in an additional delay.

Live Chat support can be reached at: https://bitcoin.zendesk.com

Profile/KYC(Know-Your-Customer) & Bank account verification: [email protected]

Mobile number update or related issues: [email protected]

INR Deposits & INR Withdrawals: [email protected]

Mining products (PickAxe/HostedMining): [email protected]

Any issues, which are pending for more than a week: [email protected]

Note: Charges applicable when you request for account re-evaluation: 5,000 INR (applicable for zerobalance and/or balance adjustment accounts).

Account lockouts or Account Balances: [email protected]

To resolve Disputes or Legal issues: [email protected]

Note: As stated in our "terms_of_service" [clause 9] we will be entitled to charge your Bitcoin India™ Wallet/Account for such costs without notice, including legal and enforcement related costs that we incur. For complete details please refer "LEGAL COSTS".

All general issues/queries via e-mail can be reached at: [email protected]

Account compromise (or) Mobile OTP (or) 2-factor authentication (2FA): [email protected]

Submit your request via support ticket system (24/7) at: https://bitcoin.zendesk.com/hc/en-us/requests/new

To help us in resolving your issues/queries as soon as possible, please provide specific information such as digital assets addresses, payment referral codes, or the exact error message displayed.