Customer Support

Security Notice - DO NOT share OTP or PASSWORD or 2FA, it’s confidential:

Bitcoin India™ staff NEVER call you asking for PASSWORD or OTP or 2-factor authentication codes or request that you install remote login software on your computer/mobile. please DO NOT SHARE it with anyone, via e-mail, or sms or over phone. Sharing it with anyone gives them full access to your Bitcoin India™ Wallet. If anyone claiming to be associated with Bitcoin India™ Support requests this information, immediately contact us. Thank u!

Submit your request via support ticket system (24/7) at:https://bitcoin.zendesk.com/hc/en-us/requests/new

Please use below e-mail addresses to reach respective Customer Support Teams for assistance/resolution, thank you.

Please submit only one ticket for your issue. Creating multiple submissions for the same issue will result in an additional delay.

Live Chat support can be reached at: https://bitcoin.zendesk.com

Profile/KYC(Know-Your-Customer) & Bank account verification: kyc@bitcoin-india.org

INR Deposits & INR Withdrawals: banking@bitcoin-india.org

To resolve Disputes or Legal issues: legal@bitcoin-india.org

Note: As stated in our 'terms_of_service' [clause 9] we will be entitled to charge your Bitcoin India™ Wallet/Account for such costs without notice, including legal and enforcement related costs that we incur. For complete details please refer  'LEGAL COSTS'.

All general issues/queries via e-mail can be reached at: care@bitcoin-india.org

Account compromise (or) Mobile OTP (or) 2-factor authentication (2FA): secure@bitcoin-india.org

Submit your request via support ticket system (24/7) at: https://bitcoin.zendesk.com/hc/en-us/requests/new

To help us in resolving your issues/queries as soon as possible, please provide specific information such as digital assets addresses, payment referral codes, or the exact error message displayed.

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